Returns & Refund Policy

Returns & Refund Policy

Faulty or Damaged Materials

Every item we sell is carefully inspected before it is shipped. If your delivery looks even slightly damaged please make sure that this is highlighted before you sign the delivery note and inform us within 3 days otherwise we may not be able to offer any replacement. If possible, please also take photos of the damaged goods at the point of receiving them (so we have proof that they have been damaged in transit) and email them over to us straight away.

All products to be returned must be carefully repackaged in their original packing.

We try to supply all material without joins. Where this is not possible you will be advised where the join will be. If it is not acceptable please let us know. If you agree the join will be clearly tagged on the roll.

Non Faulty or Damaged Materials

If you change your mind and would like to return unwanted material, under most circumstances we are happy to accept it back as long as it is unused and in the original packaging. Please note that this must be within seven days of your receipt of the goods and there will be a 15% re-stocking charge.

Please note that we are unable to accept returns or issue refunds for any products that have been specially ordered in.

Call us on 01858 431642, we're always happy to help!

Doro Tape (UK) Ltd
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01858 431642

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