Delivery Information
Delivery Charges
Delivery charges are calculated on a net order value basis apart from extra heavy parcels that have to be palletised.
Next Day* delivery is FREE OF CHARGE for orders with a net value of £125 or over for destinations within most of mainland UK.
For orders under £125 net we have a Next Day* delivery charge of £10.50 but we can also offer an economy delivery option for £7.99. By selecting this service your goods could take up to 3 days to arrive.
Timed Next Day deliveries of before 10am and noon can also be arranged with a small surcharge (see table below).
We also offer free delivery for orders going to the Isle of Man, Northern Ireland, Channel Islands and the Scottish Highlands & Islands based on minimum spend levels. Please see the table below.
For European and Worldwide deliveries as well as those requiring pallet packaging, please contact a member of staff who will be happy to get the best delivery rates for you.
Orders for large or heavy items such as vinyl cutters and heat presses carry a special delivery charge which will be shown at the checkout.
| Destination | Service | Free Delivery Spend Level | Charge Otherwise |
|---|---|---|---|
| England, Wales & Mainland Scotland | Next Day* / 2-3 Days | £125 | £10.50 / £7.99 |
| England, Wales & Mainland Scotland | AM Next Day* | Surcharge | £6.00 |
| England, Wales & Mainland Scotland | 10AM Next Day* | Surcharge | £9.00 |
| Scottish Highlands & Islands | 2-3 Days | £150 | £10.50 |
| Isle of Man | 2-3 Days | £250 | £12.50 |
| Northern Ireland | 2-3 Days | £250 | £15.50 |
| Channel Islands | 3-4 Days | £350 | £32.00 |
*Please note that 'Next Day' refers to the next working day. Orders are despatched Monday - Friday only.
Our Committment
We aim to despatch all online orders on the same day that we receive the order. However, this is sometimes not possible either due to the time that the order was received ie: after 4.00pm, because of complex conversion of the material or because of stock availability. In these cases we will despatch the goods the following day or contact you with the earliest possible date for despatch.
Making it Easy
We use APC Overnight to deliver the majority of orders. As soon as your order has been processed and despatched you will receive an email from us showing your consignment reference of APC plus 5 digits.
Use this 5 digit consignment number plus your delivery postcode to Track & Trace your order. If we have used a different courier to send your order then our email may not have this information.
APC Overnight will also offer a pre-delivery alert messaging system giving you a 2 hour delivery window meaning that you don't have to be in all day waiting for the van to arrive. Please make sure you have entered your mobile telephone number to enable this service.
Unforeseen Circumstances
Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods. Things such as traffic accidents, extreme weather, vehicle breakdowns might prevent us from getting the goods to you on time.
Call us on 01858 431642, we're always happy to help!
