Delivery Information

Delivery Charges.

Delivery charges are calculated on a net order value basis apart from extra heavy parcels that have to be palletised.

Next Day* delivery is FREE OF CHARGE for orders with a net value of £150 or over for destinations within most of mainland UK.

For orders under £150 net we have a Next Day* delivery charge of £11.75 but we can also offer an economy delivery option for £8.99. By selecting this service your goods could take up to 3 days to arrive.

Timed Next Day deliveries can also be arranged with a surcharge (see table below).

We also offer free delivery for orders going to the Isle of Man, Northern Ireland, Channel Islands and the Scottish Highlands & Islands based on minimum spend levels. Please see the table below.

For European and Worldwide deliveries as well as those requiring pallet packaging, please contact a member of staff who will be happy to get the best delivery rates for you.

Please note that VAT is not chargeable on exported goods and we send all overseas deliveries using Incoterm DAP (Delivered At Place). This means that as the seller, we arrange the delivery to your chosen destination while you (the buyer) are responsible for any import duties, local taxes and customs fees incurred at your destination country. The freight forwarder or delivery company will ask you to pay these prior to delivery of the goods.

Orders for large or heavy items carry a special delivery charge which will be shown at the checkout.

*Please note that 'Next Day' refers to the next working day. Orders are despatched Monday - Friday only, excluding Bank Holidays.

Our Commitment.

We aim to despatch all online orders on the same day that we receive the order. However, this is sometimes not possible either due to the time that the order was received ie: after 4.00pm, because of complex conversion of the material or because of stock availability. In these cases we will despatch the goods the following day or contact you with the earliest possible date for despatch.

Making it Easy.

We use APC Overnight to deliver the majority of orders. As soon as your order has been processed and despatched you will receive an email from us showing your consignment reference of APC plus 5 digits.

Use this 5 digit consignment number plus your delivery postcode to Track & Trace your order. If we have used a different courier to send your order then our email may not have this information.

APC Overnight will also offer a pre-delivery alert messaging system giving you a 2 hour delivery window meaning that you don't have to be in all day waiting for the van to arrive. Please make sure you have entered your mobile telephone number and email address when placing your order to enable this service.

Please note that APC have adopted the 'No Contact Delivery Practice'. The delivery driver will not ask you to sign for your delivery. Instead, the driver will knock the door/ring the doorbell, place the consignment on the doorstep, step back from the door 2 metres and ask for you to confirm your name. The driver will then type your name into their device and will take a photograph as confirmation of delivery.

Any special instructions relating to leaving your parcels in a safe place if you are not present when the driver arrives is not permitted unless stated when placing your order. Requests to leave safe once the parcels have been shipped cannot be actioned.

Unforeseen Circumstances.

Despite our best efforts, occasionally there will be extraordinary circumstances which prevent us from turning up on time with your goods. Things such as traffic accidents, extreme weather, vehicle breakdowns might prevent us from getting the goods to you on time.