Returns & Refund Policy

Sometimes things go wrong and it may be neccessary to want to return an item to us. If so we are always happy to assist.
Please refer to the different sections below depending on the circumstances for wanting to return the goods.

Faulty or Damaged Materials.

Every item we sell is carefully inspected before it is shipped. If the outer packaging of your delivery looks even slightly damaged and you suspect the contents may be damaged, please make sure that this is highlighted before you sign the delivery note and inform us immediately otherwise we may not be able to offer any replacement. If possible, please also take photos of the damaged goods at the point of receiving them (so we have proof that they have been damaged in transit) and email them over to us straight away.

Missing or Incorrect items.

If there are any parts of your order missing please inform us as soon as possible within 7 days of receiving your order. We will investigate the issue and replace any missing items at no extra cost to you.

If we have made an error on your order and sent an incorrect item to you by mistake, please inform us as soon as possible within 7 days of receiving your order. We will investigate the issue and exchange the item if applicable at no extra cost to you.

Non Faulty or Damaged Materials.

If you change your mind and would like to return unwanted material, under most circumstances we are happy to accept it back as long as it is unused, in the original packaging and in perfect condition. Please note that you must notify us of your intention to return the goods within 7 days of receiving your order and there will be a 15% re-stocking charge to cover our administration costs and warehousing logistics.

Please note that you are responsible for returning the goods to us, however we are happy to arrange this for you and the relevant collection charge will be deducted from your credit or refund.

Please make sure that any items being returned for whatever reason are packaged properly and securely as we are unable to credit any items returned damaged.

Please note that original delivery charges will not be refunded.

All products to be returned must be carefully packaged in their original packing and be in resaleable condition.

We are unable to accept returns or issue refunds for any of these products:

• Material that we have converted to your bespoke size
• Goods that have been specially ordered in on your behalf
• Goods that have had to be made to order
• Inks that have previously been inserted or attempted to insert in to a digital printer
• Goods that are beyond their expiry date