How Coronavirus is affecting our business

Covid-19 coronavirus

We are open for business but with lower than normal staff levels so you will notice some changes.

UPDATE: 05/01/2021

Now that we find ourselves in Tier 4 and another National lockdown, we are tightening up our protection levels. We are still open for business but request that customers are mindful of the fact that we might be operating with fewer staff and that orders might take a little longer than normal to process. Our priority at this time is the health and welfare of our staff and we ask that anyone visiting our site please wears a mask on arrival.

UPDATE: 21/12/2020

Following the Governments recent travel ban there has been an sharp increase in the volume of deliveries going to Tier 4 areas. As a consequence, our couriers have notified us that as from Tuesday 22nd December we will be unable to book on any further consignments bound for Tier 4 postcodes. We hope that when we return after the Christmas holidays things will have returned to normal and we apologise for any inconvenience that this may cause.

UPDATE: 11/11/2020

We are already experiencing challenges with deliveries across the whole of the distribution network and as the volume of orders increase in the run up to Christmas, we expect this to become worse. Some carriers aren’t guaranteeing next day service, whilst others are removing timed and weekend deliveries. With this in mind, where possible, please get your orders into us as early as possible, ideally giving a 48 hour window for delivery.

We’ll continue to ship same day for orders received by 4.00pm but please beware of potential delays.

UPDATE: 02/11/2020

With Lockdown 2 looming we are aiming to continue to operate like we did the whole way through the first lockdown, on a pretty much normal basis albeit still with reduced staffing.

The health and well being of our staff is of the utmost importance to us and we encourage anybody visiting our site to maintain their social distance and to use the hand sanitising stations that we have at each entrance.

As has been the case during these times, your order may take a little longer to be prepared than normal due to our reduced staffing level.

UPDATE: 17/08/2020

We are pleased to be open on a pretty much normal basis. We are observing strict social distancing rules and would ask that if you would like to collect your order that you order with us in advance to avoid unnecessary delays.

While on site you will be encouraged to use the hand sanitising stations that we have at each entrance.

UPDATE: 15/06/2020

Now that non-essential business’s and retail stores are returning to work, our delivery partners are experiencing an influx of collection requests which is putting the system under increased pressure. Because of that we would ask our customers to order 2 days in advance where possible to allow for any possible delays.

UPDATE: 01/06/2020

We are slowly increasing our staff levels and trying to offer as normal a service as possible. We have put lots of measures in place to protect the safety of our team. These include a one way system through our offices and warehouse so please bear with us if it takes a bit longer for us to answer the phone. At least we'll be fitter when we return to normal!!!

UPDATE: 14/04/2020

To enable us to pick, pack and despatch our daily orders we are having to reduce the hours that our telephones are manned. We will now be switching to night service at 4pm Mon-Thurs and 1pm on Fridays.

UPDATE: 01/04/2020

We have had to reduce our staffing levels even further and this will undoubtedly have an impact on our service.

We have had to remove the option for you to upgrade your order to a timed delivery.

All contact messages from our website and emails ending are being monitored but our response may be delayed due to these restrictions.

Phone calls to our main office number 01858 431642 may be diverted to a mobile number so in the event of any problems getting through, please leave a message and someone will contact you as soon as possible.

UPDATE: 30/03/2020

We are now working with a minimum number of staff and we ask that you please bear us and our delivery partners during these unprecedented times as your delivery make take longer than normal to reach you.

UPDATE: 23/03/2020

To best protect the health and safety of our colleagues and to maintain our social distancing, we are now working with about 50% of the number of staff. This has enabled those colleagues who also look after elderly family members, friends or neighbours or who have young children of their own can make sure that they have all they need in these difficult times.

The health and well being of our staff is of the utmost importance to us and as part of our duty of care we have put extra precautions into place to best protect their safety.

All non-essential travel has stopped and all non-essential visits cancelled.

We have provided extra hygiene products for staff and visitors with advise on their required usage.

All handles, taps, touch-pads and commonly touched surfaces are often wiped down with anti-bacterial wipes or sprays.

All deliveries and collections will be carried out on a non-contact basis meaning that you will not be asked to sign any paperwork.

In terms of stock holding, we are working very closely with our manufacturing partners in Europe and across the Globe to ensure that there will be no interruptions to supply and that we maintain our high standard of service to our customers.

We will be monitoring the situation closely as it develops in the coming days and weeks and we will keep you informed of our position if anything changes.

Thank you for your understanding and for your valued custom! We hope that you and your families remain well.

Call us on 01858 431642 , we're always happy to help!

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Company Address

This is where you'll find us

New Mill
Farndon Road
Market Harborough
LE16 9NP


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