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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, just print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then post the form along with your payment to the address above.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

If you change your mind and would like to return unwanted material, under most circumstances we are happy to accept it back as long as it is unused and in the original packaging. Please note that this must be within seven days of your receipt of the goods and there will be a 15% re-stocking charge.

We try to supply all material without joins. Where this is not possible you will be advised where the join will be. If it is not acceptable please let us know. If you agree the join will be clearly tagged on the roll.

Delivery Information

Delivery charges are calculated on an order value basis. Next day delivery is free of charge for orders with a net value of £100+ within England, Wales and Scotland. Surcharges will apply to Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland as well as orders requiring pallet delivery.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Company Registration Information

Registred Office Address:

Doro Tape (UK) Ltd
1 Albany Court, Albany Road
Market Harborough,
Leicestershire
LE16 7QP
UK - England & Wales

Registered in England and Wales No. 02328674

VAT No. GB486 5722 07

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